Wednesday, March 31, 2010

Charter, actions speak louder than words.

Charter Communications commented on my last blog post. I was encouraged to contact them, for assistance with my issue. The thing is, I really have no faith that Iwon't just be irritated more. I looked back at the last bill I received from them, which they insisted on the phone that they didn't bill me for the equipment that I had returned as part of the balance due. They quite obviously did. So now I know that I can expect them to lie to me, too.

Charter, I am free of you. I am choosing not to allow you to aggravate me further.

Sunday, March 21, 2010

I knew cancelling Charter seemed too easy........

After putting up with Charter Communications for several years, and several poor customer service experiences, I should have known it was too good to be true when cancelling seemed almost pleasant.

When I cancelled, I was told that we had 2 weeks to return the receivers. We received a bill 2 weeks later that included a charge for the receivers which we had returned 1 week after cancelling. Well within the window. I called Charter, and they had to "track down" the equipment which they did, and advised they would remove from the bill. I requested that a new bill be sent because I wanted to ensure that the receivers were indeed removed from my account.

Fast forward to one or two weeks ago, I haven't received anything from Charter. So I accessed my account online to try to pay, but the system appeared to be unavailable. On to today. I open yesterdays mail and open something I initially think is junk mail. I look closer and see that Charter has sent our account to collections. WTF!! I was/am so angry. Is it too much to ask for a CORRECT final bill? Apparently for Charter it is. I called customer service, which was a pointless waste of time.

Maybe I should send Charter to collections for the time our service was out for 4 days and our account was never credited........